app/otrs

Notes

Attachment corruption in versions 1.1.13 - 1.1.15

There is a bug in versions 1.1.13 - 1.1.15 of that JumpBox that, under certain conditions, can corrupt attachments when restoring from backups. If you are running one of these JumpBoxes, and you notice that binary attachments such as ZIP files and images are corrupt, email support@jumpbox.com and we will work with you to fix this issue.

OTRS::ITSM

Installation of OTRS::ITSM can be done according to the instructions available in the OTRS::ITSM Installation Guide. There are some extra steps that must be taken after the installation is complete, because the JumpBox ships with a different theme to the default. You can either switch to the default ("Standard") theme, or SSH in to the JumpBox and run the following commands:

sudo -s      # you will be prompted for your password after this command
cd /var/data/otrs/Output/HTML/
cp Standard/AdminSLA.dtl JumpBox/
cp Standard/AdminService.dtl JumpBox/
cp Standard/AgentTicketClose.dtl JumpBox/
cp Standard/AgentTicketEmail.dtl JumpBox/
cp Standard/AgentTicketFreeText.dtl JumpBox/
cp Standard/AgentTicketNote.dtl JumpBox/
cp Standard/AgentTicketOverviewMedium.dtl JumpBox/
cp Standard/AgentTicketOverviewPreview.dtl JumpBox/
cp Standard/AgentTicketOwner.dtl JumpBox/
cp Standard/AgentTicketPending.dtl JumpBox/
cp Standard/AgentTicketPhone.dtl JumpBox/
cp Standard/AgentTicketPrint.dtl JumpBox/
cp Standard/AgentTicketPriority.dtl JumpBox/
cp Standard/AgentTicketResponsible.dtl JumpBox/
cp Standard/AgentTicketZoom.dtl JumpBox/
cp Standard/CustomerTicketPrint.dtl JumpBox/
cp Standard/CustomerTicketZoom.dtl JumpBox/

If you fail to perform these extra steps you will get a TypeID error when updating SLAs and services.

Frequently Asked Questions

Frequently asked questions related to OTRS:

• Where is OTRS located in the filesystem?
• How do I change the email fetch delay (cronjob)?
• My "Config Options: Framework -> Core" aren't sticking!
• How can I log in as the admin user?
• How can I change the root page from customer.pl to index.pl?
• Can I install ISTM?

Releases